Kahler Communication France

Developing interpersonal communication

Context

The Process Communication Model® was created by Professor Taibi Kahler to help NASA astronaut crews collaborate more effectively. Based on the observation of verbal communication and behavior, it aims to enhance self-awareness and understanding of others to optimize relationships. It is the only model that allows predicting and avoiding misunderstandings by analyzing stress-related behaviors.
Kahler Communication France, a training organization, has specialized in the Process Communication Model® for 32 years. It offers training, certifications for trainers, coaches, and recruiters, as well as coaching and consulting services.

Need

The training reform allowed organizations to integrate multimodality and Digital Learning. KCF therefore decided to digitize part of its PCM® "discovery" and "advanced concepts" programs.
The goal is to train its coaches through an immersive simulation incorporating gamification and learning through trial and error.
The project also aimed to illustrate the 6 personality types of the model (Workaholic, Promoter, Persister, Empathizer, Rebel, Dreamer) in their communication, work environment, and interactions with the learner.

Why choose
VTS Editor to
design your
training courses?

2 800+

attendees across 50 organized sessions

8 500+

hours of training accumulated by learners

2h55

of average usage time

Solution

In collaboration with KCF, Serious Factory created a training simulation using VTS Editor, combining immersive 3D environments, expressive characters, gamification, and verbal and non-verbal cues.

Designed for KCF trainers and coaches, this project prepares them for certification or strengthens their skills through practice. Conceptually, the metaphor of the personality building allows for an immersive exploration of the 6 PCM® personality types: each floor reflects the distinctive traits of each type. Then, the game confronts the learner with the characters' stress reactions, encouraging them to adapt their communication to calm and motivate.

Benefits

For a detailed analysis and tailored monitoring, Kahler Communication France chose to deploy the Serious Game on the VTS Perform platform. This innovative solution provides trainers with access to detailed Learning Analytics, allowing them to examine each scenario and measure the participants' skill development.

The combination of Kahler Communication France's PCM® expertise and Serious Factory's Digital Learning know-how resulted in a highly praised simulation. Learners appreciate the realism of the scenarios, the immersion of the environments, and the gamification, which are key elements of their motivation and progress.

I didn't expect such a result. I almost forgot that the characters' interactions in their environments are virtual. It's great to have a tool that allows everyone to discover PCM at their own pace, so they can communicate better and deal with tricky situations.