Groupe La Poste
Training in cybersecurity best practices
Context
To adapt its model in response to declining demand for mail services and reduced foot traffic in post offices, La Poste launched the internal .COM1 platform, based on Office 365. This initiative, designed for 200,000 employees, aims to improve access to information while ensuring data security, requiring the learning of best practices.
.COM1 is part of a broader strategy for transformation and continuous improvement, supporting the La Poste 2020 plan: Conquering the Future, and also addresses goals of streamlining and cost savings.
Need
With IT security being a priority for La Poste, the recent deployment of Office 365 provided an opportunity to renew awareness around phishing risks, viruses, and intrusions.
This new collaborative platform unifies existing tools (email, calendar, search engine) and introduces a corporate social network, co-creation applications, chat, and a document management space (DMS), making teamwork and innovation sharing easier.
89%
This is the percentage of learners who validate the relevance of the Serious Game for use in their daily professional and personal lives.
+ de 8 000
The number of learners trained in 4 weeks.
74%
This is the percentage of learners who will apply the good practices worked on in the module.
Solution
Cybersecurity is a delicate balance between technology and the daily habits of employees, both of which are essential for a robust defense. Through Digital Learning, a digital treasure hunt, structured into 4 weekly sequences of 5 minutes each, helps reinforce these habits.
Each sequence targets a key skill: spotting anomalies, correcting mistakes (emails, document sharing), managing risks, and assessing vigilance through quizzes. This immersive method instills lasting cybersecurity best practices.
Benefits
The weekly mini-games increased participant engagement, particularly through an internal competition with rewards for the top 20 scores. The cybersecurity month, centered around the .com1 platform, reinforced key security messages and aimed to promote its use among employees.
This approach facilitated the learning of security best practices, meeting compliance requirements and internal policies. It also helped introduce employees to technology-related risks, while equipping them to handle data according to Group standards and enhancing their understanding of the legal issues related to the protection of intangible assets.
From postman to top management, Serious Factory has enabled us to reach out to all employees to raise awareness of good IT security practices and the proper use of the .com1 platform.
Digital Transformation Communication Manager for the digital branch
Groupe La Poste
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