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Hotel management – Managing the emotional state

by Serious Factory

The Simulation scenario : The learner assumes the role of a receptionist in a hotel that receives a particularly dissatisfied customer. The customer, who had just arrived in her hotel room, noticed a stain in the bathroom. This misadventure makes her so angry that she comes down without further delay to complain….

 

! Technical prerequisites

– Mozilla Firefox: version 42 or higher
– Microsoft Edge: version 13 or higher
– Google Chrome: version 46 or higher
– Apple Safari: recent version
– Microsoft Internet Explorer: any version
– All other browsers not specified above
– Hybrid tablets are officially not compatible since performance can be random

Main features used

Scenario in figures

Quiz - List
Emotions
Variables
300 blocks used
2 sceneries
2 characters

Serious Factory is a publisher of innovative pedagogical solutions for training.

Thanks to its expertise in pedagogical engineering and Gamification, Serious Factory supports you throughout your training program to make it truly effective: knowledge acquisition (Digital Learning modules, Serious Games, Blended-Learning…), skills development and reinforcement (practical work, behavioural simulator…), content updating and daily skills monitoring.

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