The Simulation scenario : The learner assumes the role of a receptionist in a hotel that receives a particularly dissatisfied customer. The customer, who had just arrived in her hotel room, noticed a stain in the bathroom. This misadventure makes her so angry that she comes down without further delay to complain….
Serious Factory is a publisher of innovative pedagogical solutions for training.
Thanks to its expertise in pedagogical engineering and Gamification, Serious Factory supports you throughout your training program to make it truly effective: knowledge acquisition (Digital Learning modules, Serious Games, Blended-Learning…), skills development and reinforcement (practical work, behavioural simulator…), content updating and daily skills monitoring.