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Hotel management – Managing the emotional state

by Serious Factory

The Simulation scenario : The learner assumes the role of a receptionist in a hotel that receives a particularly dissatisfied customer. The customer, who had just arrived in her hotel room, noticed a stain in the bathroom. This misadventure makes her so angry that she comes down without further delay to complain….


! Technical prerequisites

For an optimal reading experience, use the most recent PC and MAC browsers :
. • Mozilla Firefox: version 42 or higher
• Microsoft Edge: version 13 or higher
• Google Chrome: version 46 or higher
• Apple Safari: recent version

If you do not have the possibility to use a browser other than those mentioned below, contact us so that we can propose a deployment solution adapted to your needs :
• Microsoft Internet Explorer: any version
• All other browsers not specified above
• Hybrid tablets are officially not compatible since performance can be random


Main features used

Scenario in figures

Quiz - List
300 blocks used
2 sceneries
2 characters

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