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Distribution and Specialized Distribution: the steps to a successful customer experience

by Serious Factory

The Simulation scenario : The learner is put in a situation in a telephone store. He plays a trainee who has just arrived and discovers the tricks of in-store sales. First of all, it deals with the shelving. In a second step, he or she receives a prospect with a strong personality and must manage the entire sales process.

 

 

 

 

I really believe in the relevance of this type of pedagogical approach as a digital extension to face-to-face training, allowing us to evaluate a level of competence on a given topic; in this case, sales. These realistic simulations correspond to what is closest to what we learn in the field, and therefore, necessarily, it has more resonance within the teams and favors, on the management side, the possibility to coach even better and, on the trainer side, to promote engaging and fun experiences. Learning through games is a notion that is addressed to all kinds of people, regardless of their age or level of experience? It is a deep human characteristic!

Mourad Benmouhoub, Head of the sales division – FNAC DARTY

 

 

! Technical prerequisites

For an optimal reading experience, use the most recent PC and MAC browsers :
. • Mozilla Firefox: version 42 or higher
• Microsoft Edge: version 13 or higher
• Google Chrome: version 46 or higher
• Apple Safari: recent version

If you do not have the possibility to use a browser other than those mentioned below, contact us so that we can propose a deployment solution adapted to your needs :
• Microsoft Internet Explorer: any version
• All other browsers not specified above
• Hybrid tablets are officially not compatible since performance can be random

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Main features used

Scenario in figures

Quizz - Grid
Clickable Zones
Variables
Emotions
Inventory
5879 blocks
4 sceneries
7 caracters

Serious Factory is a publisher of innovative pedagogical solutions for training.

Thanks to its expertise in pedagogical engineering and Gamification, Serious Factory supports you throughout your training program to make it truly effective: knowledge acquisition (Digital Learning modules, Serious Games, Blended-Learning…), skills development and reinforcement (practical work, behavioural simulator…), content updating and daily skills monitoring.

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